Man with Van Uxbridge Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Uxbridge provides removal, man and van, and related transport services within the United Kingdom. By making a booking, using our services, or allowing us to handle your goods, you agree to be bound by these Terms and Conditions. If you do not agree to any part of these terms, you should not use our services.

1. Definitions

In these Terms and Conditions, the following words have the meanings set out below:

1.1 Man with Van Uxbridge, we, us or our means the removal service provider operating under the Man with Van Uxbridge name.

1.2 Customer, you or your means the person, company or organisation booking or using our services.

1.3 Services means any removal, man and van, transport, loading, unloading, packing, or related services we agree to provide.

1.4 Goods means the items that are the subject of the Services, including furniture, personal belongings, office equipment, and any other property we carry or handle on your behalf.

1.5 Contract means the agreement between you and us for the provision of Services, incorporating these Terms and Conditions and any written confirmation we provide.

2. Scope of Services

2.1 We provide domestic and commercial man and van and removal services, including local moves, item collection and delivery, and light transport services within the UK.

2.2 Our Services are provided on the basis of the information you supply at the time of booking. Any change in the nature, quantity, or size of Goods, access conditions, or service requirements may result in additional charges or, in some cases, cancellation or postponement of the job.

2.3 We reserve the right to refuse to move Goods which in our reasonable opinion are hazardous, illegal, excessively heavy, or otherwise unsuitable for transport.

3. Booking Process

3.1 Bookings can be made by contacting us and providing essential details, including collection and delivery addresses, access information, approximate inventory of Goods, preferred date and time, and any special requirements.

3.2 A booking is only confirmed when we have accepted your request and provided confirmation. We may confirm verbally or in writing, including by message or electronic confirmation.

3.3 In some cases, we may provide an estimate based on your description of the work. This estimate is not a fixed quote unless expressly stated as such. If the actual work exceeds the scope described, additional charges may apply.

3.4 It is your responsibility to provide accurate information at the time of booking. If the information supplied is incomplete or inaccurate, we may adjust our charges, amend the service, or cancel the booking.

4. Access, Parking and Your Responsibilities

4.1 You are responsible for ensuring that suitable access is available at both the collection and delivery addresses. This includes providing accurate details about stairs, lifts, narrow doorways, long walking distances, or any other access restrictions.

4.2 Where parking restrictions apply, you are responsible for arranging suitable parking and, where necessary, obtaining permits. Any parking fees, fines, penalties or charges incurred as a result of inadequate parking arrangements may be added to your final bill.

4.3 You must ensure that you or an authorised representative is present at both the collection and delivery locations to supervise, sign documentation where required, and confirm that the Services have been completed.

4.4 You are responsible for properly packing and securing your Goods unless we have expressly agreed to provide packing services. Fragile or valuable items should be clearly labelled and suitably protected.

5. Payments and Charges

5.1 Charges for our Services will be communicated to you at the time of booking. These may be based on an hourly rate, a fixed fee, or a combination of both, depending on the nature of the work.

5.2 We may require a deposit to secure your booking. The amount and payment method will be advised at the time of booking. Your booking is not guaranteed until any required deposit has been received.

5.3 Unless otherwise agreed, payment of the balance is due immediately upon completion of the Services. We reserve the right to refuse to unload Goods until payment is made in full.

5.4 We may accept various payment methods. Accepted methods will be confirmed at the time of booking. You are responsible for ensuring that you have the means to pay on the day of the move.

5.5 If payment is not received when due, we may apply reasonable late payment fees and interest in accordance with applicable law. We may also withhold Goods until payment has been made in full, subject to our legal rights.

5.6 All charges are quoted exclusive of any applicable taxes unless expressly stated otherwise. If VAT or other taxes apply, these will be added to your bill in accordance with current rates.

6. Cancellations and Amendments

6.1 If you need to cancel or amend your booking, you must notify us as soon as possible.

6.2 Where you cancel a booking with more than 48 hours notice before the agreed start time, any deposit paid may be refundable at our discretion, subject to reasonable administrative charges.

6.3 Where you cancel a booking with less than 48 hours notice before the agreed start time, we reserve the right to retain all or part of any deposit paid and to charge a cancellation fee to cover our reasonable costs and loss of business.

6.4 If you fail to be present at the agreed time and location without prior notice, this may be treated as a same-day cancellation and you may be charged up to the full service price.

6.5 We will make reasonable efforts to honour all confirmed bookings. However, we reserve the right to cancel or reschedule a booking due to circumstances beyond our reasonable control, including vehicle breakdown, staff illness, adverse weather, accidents, or other events of force majeure. In such cases, our liability will be limited to refunding any deposit or prepayment you have made for the affected booking.

7. Customer Obligations

7.1 You must ensure that all Goods to be moved are properly prepared and ready for loading at the agreed time, unless we have agreed to provide packing or dismantling services.

7.2 You must remove or secure any loose fittings, fixtures, or items attached to walls or ceilings if they are to be moved.

7.3 You must declare to us in advance any items of exceptional value, fragility, or sensitivity, including antiques, artwork, glass, electronics, or musical instruments, so that we can advise on appropriate packing or handling.

7.4 You must not ask us to move any items that are illegal, flammable, explosive, perishable, or otherwise unsafe, including but not limited to fuel, gas cylinders, chemicals, firearms, or live animals.

8. Our Liability for Loss or Damage

8.1 We will exercise reasonable care and skill in providing the Services. Our liability for loss of or damage to your Goods will be limited as set out in this section.

8.2 We will not be liable for loss or damage resulting from your failure to properly pack, protect, or secure items, except where we have expressly agreed to provide packing services and have been negligent in doing so.

8.3 We will not be liable for loss or damage to fragile items such as glass, mirrors, ceramics, or unboxed electronics unless they have been professionally packed by us or unless damage is clearly caused by our negligence.

8.4 Our liability for any individual item and for the total consignment may be subject to a financial limit. If you require enhanced protection, you should arrange suitable insurance cover independently or discuss options with us in advance of the move.

8.5 We will not be liable for any indirect or consequential loss, including loss of profit, income, business, or opportunity, arising from or in connection with the Services.

8.6 Any claim for loss or damage must be notified to us in writing as soon as reasonably practicable, and in any event within seven days of the completion of the Services. We may request evidence, such as photographs or receipts, to assess your claim.

9. Exclusions of Liability

9.1 We shall not be liable for loss or damage caused by circumstances beyond our reasonable control, including but not limited to acts of God, adverse weather, traffic delays, road closures, accidents, civil unrest, strikes, or mechanical breakdowns where reasonable precautions have been taken.

9.2 We shall not be liable for deterioration of perishable items, damage caused by pests or vermin, or wear and tear resulting from normal handling and transport.

9.3 We shall not be liable for loss of cash, jewellery, precious metals, valuable documents, or other high-value items unless you have declared these in advance and we have specifically agreed in writing to accept responsibility for them.

10. Waste and Environmental Regulations

10.1 We are a removal and transport service and do not operate as a licensed waste carrier unless explicitly stated. We will not remove or dispose of general household waste, construction waste, hazardous materials, or items that require specialist disposal.

10.2 Where we agree to remove unwanted items, such items must be suitable for reuse, donation, or lawful disposal. We reserve the right to refuse any items that appear contaminated, unsafe, or in breach of waste regulations.

10.3 You are responsible for ensuring that any items requested for removal or disposal do not include prohibited materials, including but not limited to chemicals, paint, asbestos, gas bottles, medical waste, or electrical items that require special processing.

10.4 If we incur additional costs, fees, or penalties arising from your failure to comply with waste and environmental regulations, we may charge you for all reasonable associated expenses.

11. Time Estimates and Delays

11.1 Any time estimates given for arrival, loading, transit, or completion are provided in good faith based on normal conditions. They are not guaranteed unless expressly stated as such.

11.2 We are not responsible for delays caused by traffic, road works, accidents, weather, access issues, or other events beyond our direct control. Such delays do not entitle you to a reduction in charges, although we will always aim to minimise inconvenience.

12. Insurance and Customer Cover

12.1 You are strongly advised to arrange suitable insurance for your Goods during removal and transit, particularly where items are of high value or sentimental importance.

12.2 Our own insurance arrangements, where in place, are subject to their own terms, conditions, and exclusions. Details may be provided on request.

13. Complaints

13.1 If you are dissatisfied with any aspect of our Services, you should raise the issue with us as soon as possible so that we can attempt to resolve it promptly.

13.2 Any formal complaint should be submitted in writing with a clear description of the issue, relevant dates, and supporting evidence where available. We will review your complaint and respond within a reasonable time.

14. Data Protection and Privacy

14.1 We will only collect and use your personal information to the extent necessary to provide our Services, manage bookings, process payments, and communicate with you.

14.2 We will take reasonable steps to protect your personal data and will not sell or share your details with third parties except where required by law or where necessary for the performance of the Contract.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the Services, shall be governed by and construed in accordance with the laws of England and Wales.

15.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.

16. General Provisions

16.1 No variation of these Terms and Conditions shall be effective unless agreed by us in writing.

16.2 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid or unenforceable, that provision shall be severed and the remaining provisions shall continue in full force and effect.

16.3 Our failure to enforce any right or provision under these Terms and Conditions shall not constitute a waiver of such right or provision.

16.4 These Terms and Conditions, together with any written confirmation we issue, constitute the entire agreement between you and us in relation to the Services and supersede any previous understanding or representation.